Plan, design, engineer, develop, implement, and troubleshoot infrastructure technologies on the customer-servicing network. Provide subject matter expertise around specific technologies. Provide project management for the deployment of customer-servicing projects. Act as vendor interface for support of applications and technologies. Evaluate and implement new technologies, policies, and procedures for business network operations

Responsibilities

- Identify changes needed in the customer-servicing infrastructure configuration to achieve the technology organization goals.

- Analyze network & system response and determines tuning recommendations to improve performance.

- Manage effective issue identification and resolution process; serve as the focal point for customer-servicing infrastructure-related issue / crisis resolution.

- Perform 24x7 advanced tier troubleshooting, including off-hour maintenance activities, problem resolution, and on-call.

- Provide project management oversight to customer-servicing infrastructure implementation projects.

- Implement technology and customer-servicing infrastructure changes.

- Evaluate new product/solutions for inclusion in our customer-servicing network.

- Define requirements in support of budget plans and make recommendations for ways to improve performance and reduce costs.

- Design an effective test plan for any new / changed customer-servicing infrastructure.

- Support identification and collection of metrics and performance reporting processes.

- Develop full suite of documentation as it relates to the customer-servicing network infrastructure (Engineering Work Plans, Standards, policies and procedures, etc.)

Qualifications

- Bachelor's degree in related technical / business areas is preferred.

- 3 to 5 years relevant work experience in:

- Hardware: Sun: Netra 120/240, E6800, V480, V880, V490, V890 StorEdge L20, L50 SunBlade 150, 1500. Storage Tek L700. HP: DL360, DL560. EMC: DMX, Clarion. Brocade Director SAN Switch. McData SAN Switch. Dell 1650,1750, 1850.

- O/S: Solaris - 2.7, 2.8, 2.9, Linux - RH AS 2.1 2.2, Windows - 2000, XP, server 2003, BSD, Unix Skills

- Languages: Perl, KSH, Bash, C, SQL, PHP, XML.

- Application Software: Oracle, MySQL, SSH, apache, Veritas Netbackup Volume Manager Cluster Server, subversion, NetSNMP, putty.

- Network Protocols: NFS, CIFS, DNS, LDAP, NTP, SSH, HTTP, HTTPS, SNMP, SMTP, TCP, UDP, IP, Ethernet, TFTP, DHCP, telnet, RS232

- Business Applications: Remedy Trouble Ticketing, EMC Navisphere, EMC Control Center, Cacti, Nagios, InfoVista

- Office Automation: Microsoft Outlook, Word, Excel, and PowerPoint

- Planning & Design: Microsoft Project, Visio